Questions worth a straight answer.

What do I actually get from one prompt?

A finished video file. Qmotion writes a script from your line, breaks it into scenes, generates a still for each, animates that still, adds voice-over and music, and renders the result to an mp4 you can download.

How long does a video take?

Most of the wait is GPU time on the video engines. A short clip is a few minutes; a five-minute film with several premium shots runs closer to two hours. Progress is shown per scene while it works, so you can leave and come back.

Do I need to know anything about video?

No. The default path is one sentence and a Generate button. Everything else — engine per scene, shot type, camera move, transitions — is there if you want it, and ignored if you do not.

Why does the person look different in every scene?

Because no character is attached. Without one, each scene generates its own face from the description alone. Upload a photo under Characters, attach it to the project, and that face is locked into every shot. The editor warns you before you spend anything if a project has no cast.

Can I have more than one person in a video?

Yes. Attach several characters and each scene keeps whichever one it features, so a two-hander holds both faces across the whole film.

What happens to the photo I upload?

It goes to the face-matching model so your likeness stays consistent, and it is stored with your project. It is never shown to other users and never used to train a model. Deleting the character deletes the photo. See the privacy policy.

How is a video priced?

Per scene, by the engine that scene uses. The cheapest self-hosted engines start at 3 credits a scene and the premium external ones cost more. The exact number is shown next to each engine before you generate anything.

What if a render fails?

Credits are returned automatically once a generation has used up its retries. A prompt stopped by content moderation never reaches a GPU, so it costs nothing at all.

Why is an engine greyed out?

That engine is not available on this deployment right now — usually because the external service behind it is not connected. The ones that are available work; nothing you can select will fail for that reason.

A scene says "failed" — what do I do?

The scene tells you why in plain language, and the retry button stays visible on failed clips. Most failures are the GPUs being briefly unavailable, and a retry is all that is needed. Nothing is charged for the failed attempt.

My video is shorter than I asked for.

The length comes from the number of scenes the script generator wrote. Add scenes in the timeline, or extend individual clips by dragging their right edge, and render again.

The captions show stage directions instead of dialogue.

That was a bug and is fixed — captions now use what is spoken or sung. If you still see a scene description on screen, edit that scene's voice-over field in the inspector and regenerate.

Signed-in users can open a support ticket from their account, and we answer there. For anything about your data, write to privacy@qmotion.ai.